Terms & Conditions
The terms you agree to when you use fluffovia.com or place an order with us.
About These Terms
These terms apply to your use of fluffovia.com and to every order you place with us. By using the site, creating an account or placing an order, you agree to them. If you do not agree, please do not use the site.
Fluffovia is an online pet products store trading at fluffovia.com. The business is operated from Lahore, Pakistan, at House no 9, Street no 8, Shahbaz Colony, Lahore. You can reach us at support@fluffovia.com or on 0300682071 at any time.
Read these alongside our other policies
Our Refund & Returns Policy, Shipping and Delivery page and Privacy Policy all form part of these terms. Where the Refund & Returns Policy covers a topic in more detail, that page applies.
Your Account
You can shop without an account, but creating one lets you track orders and manage your details.
You must confirm your email address before you can sign in. We send a verification link when you register.
You are responsible for keeping your password confidential and for activity that happens under your account.
Please give accurate details and keep them up to date, particularly your delivery address.
Tell us promptly if you think someone else has used your account.
We may suspend or close an account that is being used fraudulently or abusively.
Products And Descriptions
We describe every product as accurately as we can using the information and images available to us. Colours can look different between screens, and measurements may vary slightly between production batches.
Products are pet accessories and are not medical or veterinary devices. Please supervise your pet when using any product, and choose a size that suits your animal. If you are unsure which size to order, email us before you buy and we will help.
We may change our range, correct errors, or stop listing a product at any time.
Prices And Payment
All prices are shown in United States Dollars (USD).
The price shown is the price you pay. We do not add tax at checkout.
Shipping is free on every order for a limited time. If that changes, the shipping cost will be shown before you pay.
Your bank or card issuer may apply its own currency conversion or international transaction fee. That fee is theirs, not ours, and we have no control over it.
Payment is taken through our payment provider at checkout. We never see or store your full card details.
We try hard to keep pricing accurate. If a product is listed at an obviously incorrect price because of a genuine error, we may cancel the order and refund you in full rather than supply it at that price. We will contact you first if that happens.
Import Duties And Customs
Orders are shipped to you internationally. In most cases nothing further is payable, but depending on your country and the value of your order, customs duties, import taxes or handling charges may apply on arrival.
Where such charges apply they are set by your government and are your responsibility, not ours. Customs processing can also add time to delivery, which is outside our control.
How An Order Is Formed
When you place an order you are making an offer to buy. Your order confirmation email acknowledges that we received it, and is not yet our acceptance.
We acquire the item so that it genuinely belongs to us before we sell it on to you, and the contract between us is formed when we accept your order and dispatch it. You can read the full process on our How ordering works page.
If we cannot obtain an item you have ordered, we will cancel that part of the order and refund you in full. You are never charged for something we could not supply.
Delivery
Orders are usually processed and dispatched within 1 to 3 business days. Because items ship internationally, most orders then arrive 4 to 20 business days after dispatch.
Delivery timeframes are estimates and are not guaranteed. Customs inspections, carrier delays, weather and busy periods can all add time. Full details, including tracking, are on our Shipping and delivery page.
You are responsible for giving us a correct and complete delivery address. Where a parcel fails because of an incorrect address, our Refund & Returns Policy explains what happens.
Returns, Refunds And Cancellations
Returns, refunds, replacements, lost parcels and cancellations are all covered by our Refund & Returns Policy, which forms part of these terms.
In short: contact us before returning anything, tell us about a problem as soon as you can, and we will work out the right outcome with you. Nothing in that policy limits the rights you have under consumer law.
Using This Website
You agree not to:
Use the site for anything unlawful, or to place fraudulent orders.
Interfere with the site, try to gain unauthorised access to it, or disrupt it for other people.
Copy, scrape or republish our content, branding or product images for your own commercial use without our permission.
Post abusive, misleading or unlawful content in a review or message.
The text, layout, branding and design of this site belong to us or our licensors. Product images and specifications may belong to the manufacturers or suppliers who provided them.
Reviews You Submit
If you leave a product review, please make it honest and your own experience. By posting one you allow us to display it on the site alongside the product.
We may remove a review that is abusive, unlawful, off-topic, or that we reasonably believe is not genuine. We do not write reviews ourselves and we do not pay for them.
Our Responsibility To You
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you may have similar rights under the consumer law of your own country. Nothing in these terms excludes, restricts or modifies those rights.
Where we are legally permitted to limit our liability, our liability to you for a product is limited to replacing it, supplying it again, or refunding what you paid for it.
We are not liable for loss that was not reasonably foreseeable, or for events outside our reasonable control, as described in our Refund & Returns Policy.
Changes And Governing Law
We may update these terms as the store changes. The version published on this page at the time you place an order is the version that applies to that order.
These terms are governed by the laws of the Islamic Republic of Pakistan, where the business is operated. This does not take away consumer protections that apply where you live: if you are in Australia, the United Kingdom, the European Union or elsewhere, you keep the benefit of any mandatory consumer rights in your own country, including the Australian Consumer Law where it applies to your purchase.
Contact Us
If anything here is unclear, ask us before you order and we will explain it.
Tracked delivery to your door
Most orders arrive 4 to 20 business days after dispatch. Estimates only, never guaranteed.
Secure checkout
Your details are encrypted, and your account is protected by email verification.
30 day returns
Contact us within 30 days of delivery. Conditions apply.